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We'd love to hear from you! Get in touch with our team for any questions, support, or just to chat about guitars.

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Frequently Asked Questions

How can I track my online order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account or contacting our customer service team at +61 430 660 580.

Do you offer guitar setup and repair services?

Yes! All our stores have qualified technicians who provide professional setup, maintenance, and repair services. Book an appointment by calling your preferred store or our main line at +61 430 660 580.

Can I try guitars in-store before purchasing?

Absolutely! We encourage customers to try instruments in our stores. Each location has private testing rooms where you can experience the guitar properly. Our Sydney store at 488 Bronte Road has the largest selection available for testing.

What's your return policy?

We offer a 30-day return policy on all new instruments in original condition. Custom orders and used instruments have different terms - please contact us at +61 430 660 580 for details.

Do you offer financing options?

Yes, we partner with several financing providers to offer flexible payment plans. Ask our sales team about current financing options and rates, or call us at +61 430 660 580.

Can I reserve a guitar online and pick up in-store?

Yes! Select "Store Pickup" during checkout and choose your preferred location. We'll hold your item for 48 hours and notify you when it's ready for collection at our Sydney store (488 Bronte Road) or other locations.

Do you offer guitar lessons?

Yes! We have qualified instructors at all locations offering lessons for beginners to advanced players. Contact us at +61 430 660 580 to book your first lesson or ask about our lesson packages.